All items are carefully checked to verify conformity and integrity, photographed and packed in the manufacturer's original packaging, where provided, before shipping.
1. Right of withdrawal
Consumer Customers may return any product purchased on www.prpshop.it within 14 calendar days from the delivery date (as evidenced by the carrier's receipt), without giving any reason, pursuant to Articles 52 et seq. of Italian Legislative Decree 21/2014 (Consumer Code).
The right of withdrawal applies exclusively to purchases made on www.prpshop.it. Returns of goods purchased through other channels (physical stores, other websites or third-party resellers) are not accepted: the invoice and order record prove the purchase was made on the website.
2. Conditions for accepting returns
For all products, without exception, returns are accepted only if the item is returned:
- unused and free from any sign of use;
- in the original intact packaging, with the manufacturer's seal unbroken, where present;
- complete with all accessories, documents, manuals and protective materials included in the package.
In accordance with Art. 57 of Legislative Decree 21/2014, if the product is returned with opened packaging, the manufacturer's seal removed or with signs of use, the refund may be reduced proportionally to the decrease in value of the goods, up to total exclusion of the refund where the product is no longer resaleable as new. The Customer is responsible for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
3. How to exercise the right of withdrawal
In accordance with Art. 54-bis of the Italian Consumer Code (Legislative Decree 209/2025, implementing EU Directive 2023/2673), the Customer may exercise withdrawal:
- Online, through the "Withdraw from the contract here" button: available at the bottom of every page of the Website, in the customer area and in the detail of each order. The function is accessible also without registration, by entering the order reference and the email address used for the purchase;
- Email: by sending a message to prpshop.it@gmail.com with the order number and products to be returned.
The online procedure consists of two steps: completion of the request and explicit confirmation of the withdrawal declaration. Upon completion the Customer immediately receives confirmation by email on a durable medium, containing the unique reference of the case, the date and time of submission, the list of Products subject to withdrawal and the amount. The status of the case may be consulted at any time through the "Track withdrawal status" link, by entering the reference received by email.
The Customer will then receive return instructions. The product must be returned within 14 days of the withdrawal notice. Return shipping costs are borne by the Customer.
4. Refund
The refund of the product price (excluding original shipping costs, borne by the Customer) is made within 14 calendar days of receiving the returned goods and verifying their integrity according to the conditions in section 2. Refunds are processed using the same payment method used for the purchase, at no additional cost.
P.R.P. may withhold the refund until it has received the goods back, or until the Customer has supplied evidence of having sent back the goods, whichever is the earliest.
5. Legal guarantee of conformity
Products are covered by the legal guarantee provided for by Legislative Decree 170/2024 (implementing EU Directive 2019/771). P.R.P. di Nesca M.Lucia & C. S.A.S. acts as an authorised reseller: it does not manufacture, open, modify or intervene in any way on the products, which reach the Customer directly in the packaging sealed by the respective manufacturers.
To report an alleged conformity defect, the Customer must:
- contact P.R.P. at prpshop.it@gmail.com, describing the defect and attaching photographic documentation;
- await instructions: the product must be sent, at the Customer's expense, to the manufacturer's authorised technical service centre for inspection and verification of the defect;
- if the service centre confirms the manufacturing origin of the defect, the product will be repaired or replaced and the shipping costs incurred by the Customer will be refunded;
- if the inspection excludes a conformity defect, the shipping and inspection costs remain borne by the Customer.
Technical verification of the defect is the responsibility of the manufacturer, as P.R.P., as a reseller, has no analysis laboratories and does not intervene on the products. The guarantee does not cover damage resulting from improper use or use not in accordance with the instructions, normal wear, missing or incorrect maintenance, interventions carried out by unauthorised personnel, accidental damage or damage from dropping.
6. SATA Premium Warranty — 3-year extension
SATA spray guns may benefit from the SATA Premium Warranty, a free extension of the guarantee to 3 years managed directly by the manufacturer.
To activate it, the Customer must register the product within 30 days of purchase on www.sata.com ("Product Service → Premium Warranty Registration" section), entering the SAL code shown on the holographic label of the packaging or on the product.
The SATA Premium Warranty is a voluntary programme managed directly by SATA GmbH & Co. KG. For warranty support, the Customer should contact the manufacturer through an authorised reseller or via www.sata.com.
7. Legal references
- Legislative Decree 21/2014 — Consumer Code, Art. 52-59 (right of withdrawal)
- Legislative Decree 209/2025, Art. 54-bis — Online withdrawal function (EU Directive 2023/2673)
- Legislative Decree 170/2024 — Legal guarantee of conformity (EU Directive 2019/771)
- EU Directive 2011/83/EU — Consumer rights
Last updated: July 2026