These General Conditions of Sale ("General Conditions") govern all sales of products ("Products") made through the website www.prpshop.it ("Website"), managed by P.R.P. di Nesca M.Lucia & C. S.A.S. ("Seller"). The Website also publishes, on dedicated pages, the Shipping Terms and the Return Terms, which reproduce in operational form the content of Articles 9, 10, 11, 12, 13 and 14 of these General Conditions. In the event of any discrepancy between those pages and these General Conditions, these General Conditions shall prevail.
The contract may be concluded by consumers (persons purchasing for personal use, unrelated to their professional activity) and by professionals and companies (VAT-registered entities purchasing in the course of their business activity). The consumer protections provided by the Italian Consumer Code (Legislative Decree 206/2005), including the right of withdrawal and the legal guarantee of conformity in the form reserved for consumers, apply exclusively to consumers. The languages available for concluding the contract are Italian and English.
1. Identification of the Seller
P.R.P. di Nesca M.Lucia & C. S.A.S. — Corso Roma, 37 — 73039 Tricase (LE) — Italy.
Tax Code and VAT number: IT 02667130757.
Email: prpshop.it@gmail.com — Telephone: +39 0833544824
2. Product information
Information on Products, including product codes, is published on the Website. Images and descriptions are as accurate as possible; minor differences in colour or detail do not constitute a lack of conformity.
3. Prices and VAT
Product prices are expressed in Euros and are displayed on the Website exclusive of VAT. The applicable tax is calculated and shown in the shopping basket based on the destination country and the Customer's status, as indicated during registration and ordering, in accordance with EU VAT legislation on distance sales. The Seller is registered under the OSS (One Stop Shop) scheme with the Italian Tax Authority. In particular:
- customers with delivery in Italy: Italian VAT applies;
- consumer customers with delivery in other EU Member States: the VAT rate of the destination country applies, remitted by the Seller through the OSS scheme;
- customers holding a valid EU VAT number, correctly registered at the time of ordering: the supply is made without VAT (reverse charge), which the Customer will self-assess in their own country;
- customers with delivery to non-EU countries (i.e. all countries not belonging to the European Union — for example: Switzerland, United Kingdom, USA, Canada, Australia, Japan, and any other country in the world outside the 27 EU Member States): the supply is VAT-exempt under Italian law; any customs duties, import taxes, local VAT or other fiscal charges imposed by the destination country are the exclusive responsibility of the Customer, as provided in Article 9.7.
Shipping costs are calculated based on the rates charged by the carriers and are shown separately in the basket before order confirmation. The Seller does not apply any commission or margin on shipping costs.
4. Ordering
The Customer purchases by completing and submitting the electronic order form in accordance with the Website instructions. Before submitting, the Customer may correct data entry errors and modify quantities in the basket. To complete the order the Customer must tick the acceptance box for these General Conditions of Sale on the payment page: without this acceptance the order cannot be completed. By submitting the order the Customer declares to have read all the information provided during the purchase process and to fully accept these General Conditions of Sale. The Customer may track the order status in the "My Account" area of the Website.
5. Acceptance and refusal of orders
The Seller reserves the right to evaluate the acceptance of orders received and will notify the Customer of any inability to accept them within 48 hours of the next working day following order submission, refunding in full any amounts already paid.
The Seller reserves the right in particular not to accept an order where objective reasons exist, including but not limited to: product unavailability; incomplete, incorrect or unverifiable order, shipping or payment details; anomalies or irregularities in the payment transaction; suspected fraudulent use of payment instruments; previous contractual defaults or unresolved payment disputes by the Customer; quantities or destinations inconsistent with consumer sales.
6. Payment methods
The payment methods shown on the checkout page at the time of ordering are accepted; these may vary depending on the Customer's country. Immediate payment methods (such as PayPal and credit card) allow order fulfilment from the time of confirmation. In the case of bank transfer, goods are shipped only after the payment has been effectively credited to the Seller's bank account.
7. Order confirmation
Upon conclusion of the contract, the Customer receives an email confirming receipt of the order. A fiscal receipt or invoice is issued for every order; the information provided by the Customer at the time of ordering is authoritative for invoicing purposes and no changes are possible after issue.
8. Product availability
Products are also sold through other channels. In rare cases an item may be temporarily out of stock at the time of ordering and need to be reordered from the supplier. In such cases the Customer is informed by email within 48 working hours with revised estimated times and may choose to wait or cancel the order with a full refund.
9. Shipping and delivery
9.1 Preparation and dispatch times
Order preparation and packing times are normally 24 hours, and in exceptional cases up to a maximum of 48 working hours from receipt of payment. All items are carefully checked to verify conformity and integrity, photographed and packed in the manufacturer's original packaging, where provided, before dispatch. Goods are shipped to the address indicated by the Customer in the order. The Seller guarantees dispatch times; delivery times are subject to carrier policies and the geographical characteristics of the delivery address. All shipments are entrusted to the carriers indicated on the Website at the time of ordering.
9.2 Estimated delivery times
- Italy and continental EU Europe (islands excluded): 2–4 working days from dispatch.
- Non-EU countries and island destinations: 3–7 working days from dispatch.
- United States: shipments currently suspended as a precautionary measure due to the particularly high customs duties currently in force, which would result in significant costs for the Customer. For specific requirements please contact the Seller at prpshop.it@gmail.com.
Every shipment includes a tracking code and online proof of delivery. Times indicated are estimated and not binding.
9.3 Delivery method
Deliveries are made to the ground floor at the recipient's street address, accessible by standard transport vehicles, Monday to Friday excluding public holidays. Deliveries to upper floors or non-standard locations constitute additional services and must be arranged with the carrier, at the recipient's expense. The presence of the Customer or an authorised adult representative is required at the time of delivery. Deliveries to PO boxes are not made.
9.4 Inspection on delivery and fragile goods
Goods travel at the recipient's risk. Upon delivery the Customer must verify that the number of parcels matches the delivery document and that the packaging is intact. Any damage or discrepancy in the number of parcels must be immediately reported by adding a written reservation to the carrier's proof of delivery. Signing without reservation, the Customer will not be able to contest the external condition of the parcel delivered.
9.5 Delayed delivery and Customer cooperation
Every shipment is continuously monitored via tracking code: the Customer is never left without support. The Seller is committed to providing maximum assistance to ensure delivery is completed. In some cases the Customer's cooperation is required: for example when the carrier cannot locate the address, a telephone number or valid email is missing, or customs documentation needs to be supplemented. No delivery deadline is binding on the Seller, who is not liable for damages arising from delayed delivery or from force majeure events, acts of public authority, strikes, weather conditions, incorrect delivery details or recipient unavailability.
9.6 Storage and failed delivery
Where goods cannot be delivered for reasons not attributable to the carrier or Seller, or are awaiting instructions from the recipient, storage will be arranged at the carrier's applicable rates; any instructions for release of stored goods are effective only if provided in writing. Redeliveries are charged as new shipments. If goods are returned to the Seller due to non-collection, the Seller will contact the Customer for redelivery, requesting reimbursement of costs incurred. If the Customer does not respond within 7 days of a written request from the Seller, the uncollected goods will be retained due to the Customer's non-compliance.
9.7 Customs duties and local taxes
Shipments to non-EU countries (i.e. all countries not belonging to the European Union — for example: Switzerland, United Kingdom, USA, Canada, Australia, Japan, and any other country in the world outside the 27 EU Member States) are made on DAP (Delivered At Place, Incoterms 2020) terms: any customs duties, import taxes, local VAT or other fiscal charges imposed by the destination country are the exclusive responsibility of the Customer and are not included in the sale price or shipping costs. Customers are advised to check with their country's customs authorities for any applicable amounts before purchasing.
10. Right of withdrawal
Consumer Customers may return any Product purchased on the Website within 14 calendar days from the delivery date (as evidenced by the carrier's receipt), without giving any reason, pursuant to Articles 52 et seq. of Legislative Decree 21/2014. The right of withdrawal does not apply to professionals and companies purchasing in the course of their business activity, nor to purchases made through other channels.
In accordance with Art. 54-bis of the Italian Consumer Code (Legislative Decree 209/2025), withdrawal may be exercised:
- Online, through the "Withdraw from the contract here" button: available at the bottom of every page of the Website and in the customer area under the dedicated entry. The function is also accessible without registration, by entering the order reference and the email address used for the purchase;
- Email: to prpshop.it@gmail.com with order number and Products to be returned.
Upon completion of the online procedure the Customer immediately receives confirmation by email on a durable medium, containing the unique reference of the case, the date and time of submission and the list of Products subject to withdrawal. The Customer will then receive return instructions. The Product must be returned within 14 days of the withdrawal notice. Return shipping costs are borne by the Customer.
11. Return acceptance conditions
For all Products, without exception, returns are accepted only if the item is returned unused, in intact original packaging with the manufacturer's seal unbroken where present, and complete with all original accessories, documents and materials.
In accordance with Art. 57 of Legislative Decree 21/2014, where a Product is returned with opened packaging, removed seal or signs of use, the refund may be reduced proportionally to the decrease in value of the goods, up to total exclusion of the refund where the Product is no longer resaleable as new.
12. Refund
The refund of the Product price (excluding original shipping costs) is made within 14 calendar days of receiving the returned goods and verifying their integrity, using the same payment method as the original purchase, at no additional cost. The Seller may withhold the refund until receipt of the goods or until the Customer provides proof of return shipment, whichever occurs first.
13. Legal guarantee of conformity
Products sold to consumers are covered by the legal guarantee of conformity provided for by Legislative Decree 170/2024. The Seller acts as an authorised reseller: it does not manufacture, open or intervene on Products, which reach the Customer in the manufacturers' original packaging.
To report an alleged defect, the Customer contacts the Seller at prpshop.it@gmail.com with a description and photographs. The Product must be sent at the Customer's expense to the manufacturer's authorised service centre for inspection. If the defect is confirmed, the Product will be repaired or replaced and shipping costs reimbursed. If the inspection excludes a conformity defect, costs remain with the Customer. Not covered by the guarantee: improper use, normal wear, missing or incorrect maintenance, unauthorised repairs, accidental damage.
14. SATA Premium Warranty — 3-year extension
SATA spray guns may benefit from the SATA Premium Warranty, a free 3-year guarantee extension, activated by registering the Product within 30 days of purchase at www.sata.com ("Product Service → Premium Warranty Registration"), entering the SAL code. Programme managed directly by SATA GmbH & Co. KG.
15. Errors
Product information is kept up to date, but complete absence of errors cannot be guaranteed. The Seller reserves the right to correct errors, inaccuracies or omissions even after an order has been submitted. In the case of a manifest pricing error, the order may be cancelled with a full refund.
16. Governing law and jurisdiction
These General Conditions are governed by Italian law. Disputes with professionals and companies shall be subject to the exclusive jurisdiction of the Court of Lecce (Italy). In relation to consumers, the mandatory jurisdiction of the consumer's place of residence or domicile applies where provided by law. The language of any arbitration proceedings is Italian.
17. Legal references
- Legislative Decree 206/2005 — Italian Consumer Code
- Legislative Decree 21/2014 — Art. 52-59 (right of withdrawal)
- Legislative Decree 209/2025, Art. 54-bis — Online withdrawal function (EU Directive 2023/2673)
- Legislative Decree 170/2024 — Legal guarantee of conformity (EU Directive 2019/771)
- EU Directive 2011/83/EU — Consumer rights
- EU Directive 2017/2455 and OSS scheme — VAT on distance sales
- Incoterms 2020 — DAP delivery
18. Contact
For further information: prpshop.it@gmail.com — P.R.P. di Nesca M.Lucia & C. S.A.S. — Corso Roma, 37 — 73039 Tricase (LE) — Italy — Tel. +39 0833544824
Last updated: July 2026